For communications they suggested to use the email firstname.lastname@example.org where they never reply me.
The Live chat is mostly off and when someone is there he can’t do anything, he can’t solve problems and he can’t open issue because my account has got the problem on the ticket support system.
I think it has one of the worst support system I never experienced.
On their Twitter accountthey say: “We achieve 100% satisfaction”, with me you achieved 10% so far. I hope you will better your service.
After 720 hours coolhandle solved the problem.